Accountancy
125
Agriculture, Fishing
1
Finance, Insurance
91
Call Centres
1
Catering & Hospitality
77
Construction, Property
120
Customer services
77
Defence/Armed Forces
73
Education
3
Electronics
69
Engineering, Manufacturing 117
Graduate, Trainees
63
Healthcare & Nursing
91
Human resources
77
IT & Internet
458
Legal
54
Management consultancy 60
Marketing, Advertising, PR 64
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
11
Recruitment sales
81
Retail, Wholesale
52
Restaurant & Food Service 7
Sales
128
Science
9
Secretarial, Administration 20
Security
0
Senior appointments
4
Telecommunications
2
Transport, Logistics
7
Travel, Leisure, Tourism
27
Other
69
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 498 |
| Post:Call Center Agent*Customer Service
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Reports to the Service Delivery Team leader and Manager.
Responsible for ensuring that all available resources are effectively utilised and predefined service levels are consistently achieved through use of the SLA Report.
To contact existing customers to schedule the installation and or removal of additional terminals * accessories.
To identify and escalate to the Service Delivery Team Leader and*or Operations Manager, any situation that will cause a work order to exceed the specific contractual response or fix time.
To escalate any customer complaints to the Complaints and Escalations Coordinator.
To provide a central point of communication for customers with installation and scheduling queries. Objectives - Service Delivery Team.
To interface with the DC Controllers to ensure they take appropriate action to meet SLAs.
To take a proactive approach to ensure Customers are informed of any non-conforming situations and to ensure compliance with agreed processes and procedures.
To ensure team targets of answering in bound telephone calls within 3 rings are met consistently, and to limit talk time to a maximum of 2 minutes, maintaining all telephone discussions with customers in a professional manner at all times.
MSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
|
| Phone: |
0208 315 9000
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Publication date: 2009-03-19 23:23:26
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